‘Hey, you don’t seem busy. Can you help me with something? I can’t log into my Facebook. My friend set up the account for me so I don’t remember what my email and password are. I was still able to access it a couple of days ago but suddenly they don’t let me open it. No, I don’t use it to meet guys, I use it to talk to my kid, so it’s kinda important that it should work, you know.’